Temporary Customer Support Associate (One Organization – Several Openings)

Washington, D.C./Hybrid

$21 – $23/hour

As the temporary Customer Support Associate, you’ll be a key part of a dynamic team ensuring attendees have a seamless experience at a major international conference. This temporary role is perfect for a detail-oriented, customer service professional who enjoys problem-solving, data management, supporting others, and delivering exceptional service. You’ll play a hands-on role in managing customer interactions, supporting team workflows, and helping the event run smoothly from behind the scenes. Foreign language skills are a plus but not a requirement! If this role sounds like something you would be interested in, submit your resume today!

Key Responsibilities:

Provide responsive and professional support to attendees, vendors, sponsors, and internal team members, addressing questions and requests efficiently.
Establish strong relationships through prompt and timely responses.
Provide meeting information and assist with a wide range of inquiries.
Maintain accurate records and update systems to ensure data integrity.
Assist with preparation, review, and testing of event-related materials and processes.
Support team operations through administrative tasks, reporting, and coordination.
Collaborate with colleagues to troubleshoot issues and escalate challenges as needed.
If needed, ability to travel for the event.

Why You’ll Love Working Here:

Busy, friendly office environment with a hybrid work schedule.
A company that has a beautiful and convenient downtown DC office.
An opportunity to be a part of a collaborative team who supports members across the world.
This is a temporary opportunity March through June. Possibility for travel.

What We’re Looking For:

Effective communicator. You convey information clearly and professionally in writing and verbally.
Organized. You can juggle multiple deadlines at once.
Tech-savvy. You are comfortable using software systems and quick to learn new tools.
Customer-focused. You bring a positive, professional approach to interactions with attendees and teammates.
Experienced. Have previous experience working in a professional office environment.
Reliable. You are committed to the team and focused on reaching the end goal.
Multilingual skills a plus. Fluency in additional languages will help you stand out and support a diverse audience.

To apply, please send a resume to apply@hawthornelane.com.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.