Supervisor of Legal Support Staff

Baltimore, MD/Hybrid
$90,000 – $110,000

As the Supervisor of Legal Support Staff for this leading law firm, you will be the go-to resource for supervising and supporting a dynamic team of legal administrative and billing professionals. You’ll serve as a hands-on leader ensuring daily workflow runs smoothly, the support team is optimized, and quality standards are met across the board. If you bring a professional presence, a strong sense of ownership through previous supervisory experience, and a collaborative spirit, this is a great opportunity to step into a leadership role that makes a measurable impact.

Key Responsibilities:

• Oversee daily operations of legal administrative support across multiple practice areas.
• Lead, mentor, and coach a team of legal assistants and administrative staff; manage performance, conduct training, and ensure professional development.
• Coordinate team scheduling to ensure seamless support and coverage.
• Collaborate with attorneys and senior management to align support resources with departmental needs.
• Support team goal setting and deliver timely, constructive feedback.
• Ensure compliance with firm policies and quickly address any concerns or performance issues.
• Contribute to division-wide planning and implementation of change management and process improvement initiatives.
• Maintain internal tracking systems, spreadsheets, and performance metrics.
• Provide responsive communication and exceptional client service to attorneys, staff, and internal departments.

Why You’ll Love Working Here:

• A firm that prioritizes the full well-being of employees with comprehensive health benefits, wellness initiatives, and professional development opportunities.

• A collaborative environment where your ideas are valued and mentorship is woven into daily operations.
• Competitive pay and an impressive benefits package, including medical, dental, vision, 401(k), paid time off, and more.
• Hybrid work model with three days in-office per week.

What We’re Looking For:

• Experienced leader. You have at least five years of law firm or professional services experience, including direct supervisory duties.
• People-focused. You are a motivating presence who sets clear expectations and supports team success.
• Organized. You keep track of moving parts and can juggle scheduling, staffing, and performance monitoring.
• Tech-savvy. You are comfortable using Microsoft Office (especially Excel and PowerPoint) and can quickly adapt to document management systems.
• Change-ready. You have supported process audits/improvements and know how to bring people along with you.

To apply, please send a resume to legal@hawthornelane.com. 

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.