Customer Service Assistant

Montgomery County, MD

$45,000 – $50,000

As the Client Services Assistant with this close-knit, family-oriented company, you will provide both front-facing guest service and behind-the-scenes administrative support. In this role, you’ll manage incoming requests and inquiries via in-person interactions, phone calls, and email correspondence, maintain an organized procedural desk, and support a dedicated team committed to delivering a welcoming, high-quality guest experience. This is an ideal opportunity for someone with exceptional interpersonal skills, strong problem-solving abilities, and a passion for delivering excellent service to individuals from all backgrounds. The company offers a supportive environment for professionals seeking meaningful work with true work-life balance.

Key Responsibilities:

Create a warm, professional environment through effective communication and timely follow-up.
Sort and process all incoming and outgoing mail.
Track and manage guest inquiries using a structured ticketing system, ensuring follow-up and escalating concerns to management when appropriate.
Draft and prepare professional invoices, proposals, and other business documents.
Maintain organized tracking spreadsheets with a keen attention to detail.
Coordinate guest payments and support collection efforts, liaising with vendors and internal contacts to ensure transparency and accountability.
Deliver exceptional customer service to both guests and colleagues.
Build and sustain positive relationships with clients and internal teams to elevate the overall service experience.

Why You’ll Love Working Here:

Collaborative, team spirited culture with a focus on delivering top notch client service.
Competitive benefits and overall compensation package.
Offers the opportunity for development and increased opportunities for special projects.

What We’re Looking For:

Personable. You make a great impression representing the company to the public and you know how to compose formal business emails and letters.
Customer-focused. Everyone is comfortable coming to you and you always have the answers.
Technically confident. You can navigate easily across MS Suite; prior invoicing experience is desired.
Dependable. You consistently meet deadlines and contribute reliably across the team.
Excellent communicator. You are an excellent active listener with strong customer service skills and make those around you feel welcome.
Team-oriented. You thrive in a collaborative setting and are always ready to contribute.

To apply, please send a resume to resume@hawthornelane.com.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.