Administrative Assistant for Membership Team (Temporary Opportunity)

Washington, DC/Hybrid

$25 – $26/hour

Are you passionate about delivering exceptional customer experiences and seeking a role through the end of this year? Do you thrive on client-facing interactions in an engaging and outward-facing role? As the Administrative Assistant to the membership team at this nonprofit, you will provide dedicated support and conduct outreach to existing members, along with managing back-end administrative tasks. If you enjoy helping others and solving problems efficiently, this opportunity could be a great fit for you!

Key Responsibilities:

• Provide timely and professional assistance to members and customers via all channels (phone and email) regarding inquiries, renewals, and general account needs.
• Support member engagement by responding to questions about benefits, events, and policies.
• Assist members with online access and resolve technical issues as needed.
• Accurately update and maintain records in the membership database.
• Collaborate with internal teams to ensure prompt and effective responses to member concerns.
• Deliver a personalized experience for existing and new members.
• Orient new members and follow up proactively with members and staff.
• Maintain organized access to member files and associated materials.
• Track and follow up on membership invoicing needs.

Why You’ll Love Working Here:

• Nonprofit with a mission dedicated within the healthcare field to make a positive social impact.
• Hybrid work model with three days in-office.
• This is a temporary opportunity now through the end of the year.

What We’re Looking For:

• Customer-focused. You have at least one year of customer service, retail, membership support or adjacent experience. You enjoy helping others and are skilled at delivering excellent service.
• Highly communicative. You are professional, articulate, and comfortable handling inquiries across multiple channels.
• Structured workflow. You can manage multiple priorities while maintaining accuracy and attention to detail.
• Systems-savvy. You’re comfortable with databases and CRM systems, as well as Microsoft Office tools.
• Engaging. You have the customer service touch, and you know what it takes to make every client interaction memorable and gracious.

To apply, please send a resume to apply@hawthornelane.com. 

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.